FAQ
Frequently asked questions
Straight answers about how the product works today, including what is not available yet.
Security and data handling
How is my workspace data separated from other customers?
Every record is scoped to a workspace (tenant) and every API request is checked against the signed-in user’s workspace and role. Data from one workspace is not visible to another.
How are mailbox connections stored?
OAuth tokens for connected mailboxes are encrypted before they are stored, and you can disconnect a mailbox at any time from the integrations screen.
Do you hold security certifications such as SOC 2?
Not at this time. We describe the controls the product actually has on our Security page rather than claiming certifications we do not hold. Contact us if you need a security questionnaire answered.
Can Super Intelligence send emails on its own?
No. Super Intelligence drafts are suggestions. Messages are only queued for sending after a person in your workspace approves them, and an emergency stop pauses all outbound activity for the workspace.
Data sources and contacts
Where do leads come from?
From sources you choose: lists you import by CSV and contact discovery through Hunter.io. Each record keeps its source so you can see where it came from.
What happens to contacts that are not verified?
Contacts carry a verification status. Unverified or invalid addresses are flagged and held back from sending by default, so you can review them instead of risking bounces.
What happens when someone unsubscribes?
The address is added to your workspace suppression list and is excluded from future sends across all campaigns. Suppression is checked before every send, not only at import.
Integrations
Which mailboxes can I connect?
Gmail (OAuth), Microsoft 365 / Outlook through Microsoft Graph (currently beta), and any SMTP/IMAP mailbox.
Do you integrate with my CRM?
HubSpot, Salesforce and Pipedrive integrations are planned but not available yet. Today the built-in pipeline tracks deals inside Flacron Lead Agent.
Is calendar booking available?
Google and Microsoft Calendar integrations are planned. Until then you can share your own booking link from conversations.
Billing
How is pricing structured?
Plans are billed per workspace with monthly or annual terms. Each plan includes a set number of users, mailboxes, lead credits and outbound emails. Current prices are listed on the pricing page.
Can I pay online today?
Self-serve checkout with Stripe is being set up. You can create an account now; plan activation becomes available when checkout opens. For Enterprise, contact sales.
Do prices include tax?
Prices are shown in USD and exclude taxes, which may apply depending on your location.
Put one accountable workflow behind your pipeline.
Create a workspace, connect a mailbox and import or discover your first list. Nothing is sent until you approve it.