Cancellation & Refund Policy

You may cancel a self-service subscription through the billing or account interface made available in FLA, or by contacting support where self-service cancellation is unavailable. Cancellation stops future renewals but does not automatically refund amounts already charged. Unless otherwise stated, access continues through the end of the current paid billing period.

Monthly plans may be canceled before the next renewal to avoid the next monthly charge. Annual plans may be canceled to prevent the next annual renewal, but the unused portion of a current annual term is generally non-refundable except where required by law, a specific order form provides otherwise, or Flacron approves an exception.

Recurring add-ons renew until canceled and generally remain active through the paid period. One-time packs and consumed usage are generally non-refundable. Removing a seat, mailbox, ad workspace, or other recurring add-on may take effect immediately or at the next billing period depending on the setting shown at purchase. Historical usage and audit records may be retained after cancellation.

Credits represent access to metered services and may be consumed once a billable provider event occurs. Invalid, risky, or non-converting results do not create a refund if the underlying provider charged for the event and the Platform delivered the requested processing. Duplicate charges caused solely by a confirmed FLA system error may be reversed or credited after review.

Advertising spend, telecom carrier fees, WhatsApp or Meta fees, phone-number charges, messaging delivery fees, e-signature fees, data-provider fees, and other third-party pass-through charges are generally outside Flacron subscription refunds and may be non-refundable under the third party’s rules. FLA software cancellation does not necessarily cancel obligations you have directly with connected providers.

Implementation, onboarding, configuration, training, managed campaign services, custom development, data migration, and professional services may be subject to a separate statement of work. Fees for completed work, reserved capacity, or non-cancelable third-party commitments are non-refundable unless the applicable written agreement states otherwise.

If you believe you were charged incorrectly, contact contact@flacronenterprises.com promptly with the workspace, invoice, amount, date, and reason. We may request information necessary to investigate. Approved refunds are returned through the original payment method where practical and may take additional time to appear depending on the payment provider.

Before initiating a chargeback, please contact us so we can investigate. Fraudulent or abusive chargebacks may result in suspension. This does not limit any non-waivable consumer rights.

If payment fails, we may provide a grace period. During or after that period, new campaigns, provider-dependent actions, advertising changes, telecom activity, and other paid features may be paused while login, data export, or read-only access remains available as described in the Platform.

After cancellation, customer data may remain available for a limited retention period before deletion or de-identification. Certain suppression, unsubscribe, consent, billing, fraud, security, and audit records may be retained longer when reasonably necessary for legal, compliance, or safety purposes. Export data before the retention period ends.